FAQ (Frequently Asked Questions)

Delivery

When will I receive my order?

It takes 3 to 8 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but usual shipping times are:  

  • USA: 2-​4 business days  
  • Worldwide: 6-14 business days 

Where will my package ship from?

We work with fulfillment companies worldwide.

Why did I only received 1 product out of the 2 articles in my order?

Don't worry! We sometimes ship products in different parcels, depending on logistics supply.

What do I need to know about ordering worldwide?

Shipments outside of the USA may incur tax or customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product. End recipient is responsible for these fees.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by:

  • Verifying your shipping confirmation email for any mistakes in the delivery address. 
  • Asking your local post office if they have your package. 
  • Checking with your neighbors in case the courier left the package with them.

Pro tip: package theft is on the rise. If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be! 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.

Orders

How to track my order? 

You’ll receive a tracking link via email when your order ships out. You can also track it here: track my order.

If you have any questions about your tracking or shipment, drop us a line here. 

I received a wrong (or damaged) product, what to do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us from the contact page within 2 weeks' time with photos, your order number, and any other details you may have. We’ll get back to you with a resolution as soon as possible!

Any other questions?

Get in touch with us below.